RETURN POLICY

Please note that items sold on sale can not be returned. If you are unsure about the size or have any questions, please contact us on gemmi@gemmi.fi before ordering. 

We offer you a full 14 day money back guarantee on normal priced products from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be unused, undamaged and returned in their original packaging and bearing all original product tags.

Please note that the return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

Returns should be addressed to:

Gemmi Store , Kämp Galleria, Kluuvikatu 4, 00100 Helsinki, FINLAND

Contact number: +358-(0)400-985878

Contact for returns: Susanne Stenfors

Gemmi will not compensate for lost packages. Before sending any returns, please contact us by email: gemmi@gemmi.fi